Frequently Asked Questions

Browse our shop, add products to your cart, and click "Proceed to Checkout." Enter your delivery details, select your cryptocurrency (Bitcoin or Ethereum), and confirm your order. Then send the exact crypto amount to the wallet address shown. Email your transaction ID to orders@cloudnineau.com once sent.

Orders can be modified or cancelled within 1 hour of submission, provided payment has not yet been confirmed on-chain. Email orders@cloudnineau.com immediately. Once payment is confirmed and processing begins, orders cannot be modified.

There is no minimum order amount. However, orders over $120 AUD qualify for free shipping. Orders under $120 incur a flat $12 shipping fee regardless of location within Australia.

Yes. We offer wholesale pricing for qualifying businesses and high-volume buyers. Contact us via our contact page selecting "Wholesale Enquiry" and we'll send you our wholesale catalogue and pricing tiers.

Cryptocurrency provides maximum financial privacy for our customers and eliminates chargebacks. Bitcoin and Ethereum are fast, secure, and widely accessible in Australia via platforms like CoinSpot, Swyftx, and Binance AU. We do not accept card payments, bank transfers, or PayPal.

It's easier than you think: 1. Download CoinSpot or Swyftx (popular Australian crypto exchanges). 2. Sign up and verify your ID (5–10 minutes). 3. Buy Bitcoin or Ethereum with your card or bank transfer. 4. Copy our wallet address from the checkout page. 5. Send the exact amount shown. 6. Email your transaction ID to confirm. Check our Crypto Payment Guide for a step-by-step walkthrough.

Bitcoin typically confirms within 15–60 minutes (1–3 block confirmations). Ethereum is usually faster — 1–5 minutes. Once confirmed on-chain, we process your order within 24 hours and send a dispatch notification.

If you send slightly less than the required amount (within 2%), we'll process your order and adjust. If significantly underpaid, contact us with your TXID and we'll work out a resolution. If overpaid, contact us — we'll process your order and apply the difference as store credit.

Exchange rates displayed at checkout are indicative only. We accept payment within ±5% of the calculated amount to account for market fluctuation between order placement and payment. If rates move significantly, contact us before sending.

Standard delivery: 3–7 business days Australia-wide. Express delivery (NSW, VIC, QLD metro only): 1–3 business days. Remote and rural areas may take up to 10 business days. All orders are sent via Australia Post with tracking.

Yes — we ship to NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. We also ship to PO Boxes and parcel lockers. We do not ship internationally.

Once your order ships, you'll receive an email with your Australia Post tracking number. Track via the Australia Post website or app. If you don't receive tracking within 48 hours of payment confirmation, email us at orders@cloudnineau.com.

If your order hasn't arrived within the estimated timeframe, first check your tracking number on the Australia Post website. If the parcel shows delivered but you haven't received it, contact us immediately. For lost parcels, we'll investigate and reship at no charge if the loss is confirmed by Australia Post.

Yes. All orders are shipped in plain, unmarked cardboard boxes or padded mailers with zero branding, no cannabis imagery, and no indication of contents. The sender name is a generic business name. The parcel is indistinguishable from any standard e-commerce delivery.

No. All flower and concentrate products are triple-sealed in airtight, odour-proof packaging before being placed in the outer box. Our packaging has been specifically chosen and tested to ensure zero odour escapes during transit.

Yes. Every batch is tested by an accredited third-party laboratory for: cannabinoid potency (THC, CBD, CBG, CBC percentages), full terpene profile (30+ compounds), pesticide residue (70+ compounds), heavy metals (lead, mercury, arsenic, cadmium), and microbial contamination. Certificates of Analysis are available on request — email orders@cloudnineau.com with your product name and batch number.

We carry indica, sativa, and hybrid strains, as well as a full range of pre-rolls, edibles, and concentrates. Our catalogue changes as new batches come in. Check our shop for the current live inventory, or subscribe to our newsletter to be notified of new drops.

Edibles take 45–90 minutes to take effect and last 4–8 hours. Start with a low dose (5–10mg THC) and wait at least 90 minutes before taking more. Our Edibles Dosing Guide covers this in detail for first-time and experienced users.

We offer a 30-day satisfaction guarantee. You can request a return or refund if: your order arrives physically damaged, you received the wrong item, the product quality significantly differs from the description, or your parcel is confirmed lost by Australia Post. Change-of-mind returns are not accepted once an order has been dispatched. We do not require you to return cannabis products — just contact us with your order ID and photos. See our full Returns Policy for complete details.

Approved refunds are issued in the same cryptocurrency used for payment (BTC or ETH), at the current exchange rate at time of refund. We do not issue AUD cash refunds. Alternatively, we can apply the full refund value as store credit with no expiry. Refunds are processed within 3–5 business days of approval.

Email orders@cloudnineau.com within 30 days of delivery with: your order ID, photos of the issue (if damaged or wrong item), and whether you'd prefer a reship, refund, or store credit. We respond within 4 business hours and typically resolve within 48 hours.

If your tracking shows no movement for more than 5 business days, or shows delivered but you haven't received it — contact us immediately. We'll lodge an investigation with Australia Post. If they confirm the parcel is lost (usually within 7–10 business days), we will reship your full order at no charge. We do not leave our customers out of pocket for postal errors.

We collect only what's necessary to process your order: name, delivery address, email address, and cryptocurrency transaction ID. We do not store payment card details (we don't accept cards). We do not sell or share your data with third parties. See our Privacy Policy for full details.

No. Our current system does not require account creation — orders are placed as a guest. This is intentional and prioritises your privacy. Order tracking is provided via email and Australia Post tracking number.