How to Reach Us

Multiple ways to get in touch. We're here Mon–Sun and aim to reply to all enquiries within 4 business hours.

📧
Email (preferred)
orders@cloudnineau.com
✈️
Telegram (fastest)
@Cloud NineAu
📷
Instagram
@Cloud NineAu
📦
Order Tracking
Email your order number. We reply with tracking within 2 hours during business hours.

Support Hours (AEST)

Monday – Friday9am – 10pm ✓ Open
Saturday10am – 8pm ✓ Open
Sunday10am – 6pm ✓ Open
Public HolidaysLimited availability
📷 ✈️ 📘

Send Us a Message

Fill in your details below and we'll get back to you as quickly as possible.

0 / 2000

We respond within 4 business hours Mon–Sun. Your information is kept private and never shared with third parties.

✅

Message Sent!

Thanks for reaching out, ! We've received your message and will reply to within 4 business hours.

In the meantime, check our FAQ page — your question may already be answered there.

📦

Order Tracking

Email your order number to orders@cloudnineau.com and we'll provide your Australia Post tracking number within 2 hours.

🪙

Payment Issues

Send your transaction ID (TXID) to our email once you've completed your crypto payment. We confirm receipt within 1 hour during business hours.

🤝

Wholesale & Partnerships

Interested in wholesale pricing or a business partnership? Select "Wholesale Enquiry" in the form above and we'll send you our wholesale catalogue.

Before You Contact Us — Quick Answers

🚚 Delivery timeframes 🪙 How crypto payment works 📦 Discreet packaging info ↩️ Returns & refund policy 🧪 Lab results (COAs) 🗺️ Shipping & tracking info