Our Core Values
Radical Transparency
Every product listing includes the actual lab results — not just marketing claims. THC percentages, terpene profiles, pesticide screenings. We show you everything. If a batch fails, we don't list it.
Australian First
We source exclusively from Australian growers who meet our cultivation standards. No imports, no mystery origins. Supporting local growers is part of who we are — not an afterthought.
Fair Pricing
Premium cannabis shouldn't mean premium rip-offs. We keep our margins reasonable and pass savings directly to customers. You pay for quality, not branding.
Privacy by Default
Crypto-only payments. Plain packaging. No data selling. Your purchase is your business. We've built our entire operation around customer privacy from day one.
Genuine Accountability
If something goes wrong — wrong product, damaged order, quality issue — we fix it. No question, no argument. Our 30-day guarantee is real, not just marketing copy.
Consumer Education
We believe informed consumers make better decisions. That's why we invest in detailed product descriptions, a blog, strain guides, and dosing information — not just product listings.
Our Lab Testing Process
Every batch that enters our warehouse goes through a 5-stage quality assurance process before a single gram is listed for sale.
Grower Audit
We vet every grower's cultivation practices before onboarding
Batch Sampling
Random samples taken from every incoming batch on arrival
Lab Analysis
Accredited third-party lab tests potency, terpenes, pesticides & metals
Result Review
Our team reviews every COA — fails are rejected immediately
Listed for Sale
Only passing batches are listed — with full lab data available
Cloud Nine Timeline
Founded in Sydney
Three friends launch Cloud Nine AU with 8 products and a simple mission: transparent, quality cannabis for Australians.
Third-Party Lab Testing Introduced
We become one of the first Australian online dispensaries to publish full COAs for every product batch. Catalogue grows to 25 products.
Crypto Payments Launched
Bitcoin and Ethereum accepted — our customers asked for more privacy options, we delivered. 10,000th order milestone reached.
National Expansion
Delivery expanded to all 8 Australian states and territories. Dedicated express shipping for NSW, VIC and QLD metro areas launched.
Concentrate Range Launched
Premium concentrates including live rosin, wax, and vape cartridges added. 30,000th order milestone. Team grows to 10 people.
50,000+ Orders & Growing
Catalogue now exceeds 60 products. 4.9-star average maintained across 3,800+ reviews. Australia's most trusted online dispensary.
The People Behind Cloud Nine
Jake H.
7 years in cannabis cultivation. Former agricultural scientist. Obsessed with terpene chemistry.
Maya R.
Supply chain & logistics expert. Ensures every order ships on time, discreetly, every time.
Sam L.
Evaluates every new product before it's listed. If Sam doesn't approve it, it doesn't ship.
Priya K.
Leads our support team. Personally reviews every escalated complaint. Response rate: 100%.
We're Hiring 🇦🇺
Passionate about cannabis? Want to work with Australia's most trusted dispensary? We'd love to hear from you.
Get in Touch →Don't Take Our Word for It
From 3,847 verified Australian customers
Ready to Experience the Difference?
Join 50,000+ Australians who trust Cloud Nine AU for premium, lab-tested cannabis.